1. Overview
This refund policy applies to purchases made through the Browse KMG Directory, including:
- Premium listing subscriptions
- One-time promotional upgrades
- Other digital or online directory-related services
By completing a purchase on our website, you agree to the terms outlined below.
2. Digital Products & Services
Since our offerings are entirely digital in nature, including access to enhanced listings and directory visibility tools, refunds are generally not issued once the service has been activated or used.
You may be eligible for a refund if:
- You purchased a subscription in error and have not activated or used the service
- You notify us within 14 days of purchase, and
- The listing or service has not yet been published, featured, or utilized
Once any digital listing benefit has been used (e.g., upgraded listing goes live, promotional slot activated), the purchase is considered consumed and is non-refundable.
3. Right of Withdrawal (EU/EEA Consumers)
If you are a consumer in the EU or EEA, and no part of the service has yet been delivered or accessed, you may exercise your statutory 14-day right of withdrawal, in accordance with EU consumer protection laws.
Exceptions apply if:
- You have actively begun using the service within the 14-day window
- You agreed during checkout to waive the right of withdrawal in such cases
To request a withdrawal, email us at contact(at)krav-maga.com within 14 days of your purchase.
4. Business Clients
Business clients (B2B transactions) are not entitled to statutory refund or withdrawal rights. However, we may review refund requests on a case-by-case basis in line with contractual terms agreed at the time of purchase.
5. Subscription Cancellations
Premium listing subscriptions:
- May be cancelled at any time, effective at the end of the billing cycle
- Are not refunded for partially used periods unless otherwise required by law
- Are set to renew automatically unless cancelled before the renewal date
Users can manage or cancel subscriptions via their account dashboard or by contacting us.
6. Refund Processing
If a refund is approved:
- It will be issued via the original payment method
- Processing typically takes 5–10 business days depending on your bank or payment provider
7. Late or Missing Refunds
If your refund has not arrived:
- Double-check your bank or credit card account
- Contact your payment provider for delays
- Then contact us at contact(at)krav-maga.com for support
8. Non-Refundable Items & Situations
The following are not eligible for refunds:
- Activated premium listings or services
- Expired subscriptions
- One-time promotions that have been used
- Listing fees where publication has occurred
- Refund requests received more than 14 days after purchase (unless required by law)
9. Need Help?
For refund or cancellation inquiries, contact us at:
Email: contact(at)krav-maga.com
Please include your full name, email address, and order number for faster support.